Question 1

How does Measured work?

Accepted Answer

It's simple (we mean it!): - Take the quiz (2–3 minutes) — Answer questions about your health history, lifestyle, and goals - Online consultation (asynchronous) — Your provider will review your history and provide a prescription if appropriate; our insurance concierge team will handle any prior authorization as required by your insurance - Get your medication — We ship your prescription directly to your door with free shipping for our cash pay programs, or we send your prescription to your preferred pharmacy for patients with insurance coverage for weight loss GLP-1s - Ongoing support — Access your dedicated care team, educational resources, and our community 24/7 Everything is 100% online and virtual visits are not required!

Question 2

How much weight can I lose?

Accepted Answer

Individual results vary, but patients who combine GLP-1 medication with nutrition coaching commonly see up to double-digit body weight loss. In STEP 1 clinical trials, individuals who combined Zepbound® (tirzepatide) with lifestyle changes lost up to 25% of their body weight over 88 weeks, and individuals who combined Wegovy® (semaglutide) with lifestyle changes lost up to 20% of their body weight over 68 weeks.

Question 3

Who is Measured for?

Accepted Answer

Measured is for adults with a body-mass index of 22 kg/m² or higher who also have a weight-related condition — such as pre-diabetes — or anyone with a BMI of 22 kg/m² or higher who wants an evidence-based medical approach to weight loss.

Question 4

What's included in my Measured membership?

Accepted Answer

Your Measured membership includes: - Provider consultations - Unlimited messaging with your Care Team - Insurance benefit verification and prior authorization support, when applicable - Access to the Measured patient portal, including meal planning, recipes, progress tracking, and accountability tools - Medication costs for patients enrolled in our compounded medication programs For additional support, nutrition counseling appointments with a Registered Dietitian are available as an optional add-on and are typically covered by insurance for most patients.

Question 5

Where is Measured available?

Accepted Answer

Measured is available in 26 states, allowing us to serve roughly 80% of the U.S. population. Those states are: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Question 6

What does Measured treat?

Accepted Answer

Measured specializes in the treatment of obesity and excess weight. Our goal is to help patients achieve meaningful, sustainable weight loss through a combination of medical care, nutrition counseling, lifestyle support, and evidence-based treatment options.

We focus not only on helping patients lose weight, but also on building healthy habits that support long-term success and weight maintenance.

Question 7

What medications does Measured offer?

Accepted Answer

We prescribe FDA-approved GLP-1 medications and their compounded alternatives, including: - Semaglutide (Ozempic®, Wegovy®) - Tirzepatide (Mounjaro®, Zepbound®) - Compounded alternatives when brand medications are unavailable - Oral medications such as metformin, topiramate, and bupropion/naltrexone Your provider will recommend the best medication for your specific needs, health profile, and program.

Question 8

Does my insurance cover my medications?

Accepted Answer

If you have commercial insurance (such as Aetna, Anthem, Blue Cross Blue Shield, Cigna, or UnitedHealthcare), Measured will perform a benefits check to determine which medications may be covered under your plan. If coverage is available, our team will handle the insurance process on your behalf, including submitting any required prior authorizations. You'll then pay your plan's standard pharmacy copay for the medication. While many patients have GLP-1 copays around $20, your actual out-of-pocket cost will depend on your specific insurance plan and pharmacy benefits.

Question 9

Do the medications have side effects?

Accepted Answer

Like all medications, GLP-1 treatments can cause side effects. The most common are mild gastrointestinal symptoms, including nausea, bloating, constipation, and diarrhea. These effects are often temporary and tend to improve as your body adjusts to treatment. If you experience any side effects, please let your Care Team know. Your provider may recommend adjusting your dosage, and your dietitian can offer nutrition and lifestyle strategies to help manage symptoms and keep you feeling your best throughout treatment. If your symptoms are severe, persistent, or you experience signs of an allergic reaction, seek medical attention promptly or dial 911.

Question 10

How do I receive my medication?

Accepted Answer

GLP-1s covered by your insurance are sent to your pharmacy of choice. Cash-pay GLP-1s, compounded GLP-1s, and oral medications are shipped directly to your home, free of charge.

Question 11

How long does it take to receive my medication?

Accepted Answer

Once your onboarding and medical review are complete, most Measured patients receive their medication within 3–7 business days. Please note that shipping and processing times are estimates and may vary due to factors such as inclement weather, holidays, pharmacy processing times, or carrier delays. Your care team will keep you informed if any unexpected delays occur.

Question 12

Who are the providers on Measured's platform?

Accepted Answer

All healthcare providers on the Measured platform are licensed U.S. physicians or nurse practitioners with training and experience in obesity medicine and weight management. Our providers work closely with patients to develop personalized treatment plans, prescribe medications when appropriate, and provide ongoing clinical oversight throughout your weight loss journey.

Question 13

Is video required?

Accepted Answer

No. Video is not required for medication consultations. Medical evaluations and follow-up care are conducted asynchronously through secure, HIPAA-compliant messaging within the Measured patient portal. Nutrition counseling appointments with Registered Dietitians are held via Google Meet, but you're welcome to keep your camera off if you prefer.

Question 14

Are labs required?

Accepted Answer

No. Lab work is not routinely required to participate in the Measured program. However, your provider may recommend or request laboratory testing based on your medical history, current health conditions, medications, or individual treatment needs to ensure your care is both safe and effective.

Question 15

How does nutrition counseling work?

Accepted Answer

As a Measured patient, you can schedule a 60-minute nutrition counseling appointment directly through the Measured portal at a time that's convenient for you.

During your first session, your Registered Dietitian will take time to understand your health history, lifestyle, eating habits, and personal goals. Together, you'll develop a personalized plan that may include nutrition recommendations, meal-planning strategies, habit-building techniques, physical activity guidance, and support for managing medication side effects.

Research consistently shows that patients who combine nutrition counseling with weight loss medication achieve better long-term outcomes than those who rely on medication alone. Your dietitian is there to provide ongoing support, accountability, and practical strategies to help you build lasting results.

Question 16

Who are the dietitians on Measured's platform?

Accepted Answer

All dietitians on Measured's platform are Registered Dietitians (RDs), the highest credential in the field of nutrition. They have completed extensive education, supervised clinical training, and maintain all required state licensure to provide nutrition counseling. Our dietitians are experienced in weight management, behavior change, and supporting patients using GLP-1 medications, ensuring you receive evidence-based, personalized care throughout your journey.

Question 17

What should I expect from nutrition counseling?

Accepted Answer

Measured dietitians are compassionate, practical, and highly experienced in supporting patients on their weight loss journey. During your appointments, you'll receive personalized guidance tailored to your goals, lifestyle, and treatment plan. Your dietitian can help you optimize nutrition, build sustainable habits, increase physical activity, and navigate common medication side effects. They'll work alongside you to create realistic strategies that support long-term success and help you get the most from your program.

Question 18

How does insurance work with nutrition counseling?

Accepted Answer

Measured accepts hundreds of commercial insurance plans for nutrition counseling. Approximately 99% of our patients have a $0 copay for visits with a registered dietitian, while most others pay around $20 per session. To make things easy, we automatically verify your insurance benefits before you schedule your first appointment, so you'll know what to expect ahead of time.

Question 19

How does the subscription work?

Accepted Answer

Your Measured membership renews automatically each month to ensure uninterrupted access to your care team, medication refills, and patient portal.

Your membership renewal date may not always align exactly with your medication refill date, but both will occur within the same monthly billing cycle. An active membership is required to request refills and continue accessing Measured's services. Our cash pay programs are inclusive of membership costs — there are no separate charges.

Question 20

What does Measured cost?

Accepted Answer

- With GLP-1 insurance coverage: $99/month **Please note that our weight loss patients with insurance coverage for GLP-1s may have a copay. - Cash pay programs starting at $119/month (medication & membership included!)

Question 21

Does Measured take insurance?

Accepted Answer

Yes! Measured helps eligible patients with many commercial insurance plans—including Aetna, Anthem, Blue Cross Blue Shield, Cigna, and UnitedHealthcare—obtain coverage for GLP-1 medications when available through their benefits. Please note that Measured membership fees are not covered by insurance and are paid separately. As an added benefit, most insurance plans are accepted for nutrition counseling visits with our registered dietitians. These appointments can be scheduled as part of your membership at no additional cost when covered by your insurance plan.

Question 22

What is a prior authorization (PA)?

Accepted Answer

Prior authorization is when an insurance plan requires their members to obtain pre-approval for a service or medication. Many plans require a PA before they'll cover brand-name GLP-1s like Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. Our best-in-class insurance concierge team will submit the PA for you and keep you updated on your insurance plan's determination. If it's approved, you'll pay only your plan's copay when picking up your medication from the pharmacy.

Question 23

Can I use my HSA or FSA?

Accepted Answer

Yes! Measured membership fees, nutrition counseling copays, and eligible cash-pay medication expenses can typically be paid for or reimbursed through your HSA or FSA. We provide the necessary documentation and receipts to help make the reimbursement process as simple as possible. As always, we recommend checking with your HSA/FSA administrator regarding your specific plan's eligibility requirements.

Question 24

Can I cancel at any time?

Accepted Answer

Yes. You can cancel your membership at any time through your patient portal or by contacting our care team. Your membership will remain active through the end of your current billing cycle, allowing you to continue accessing your care, refills, and platform benefits until that period ends.

Question 25

What is the refund policy?

Accepted Answer

Fees for services already rendered are non-refundable. This includes medical consultation fees, insurance benefit verification services, and prescriptions that have been issued by a licensed provider. Refunds cannot be issued once a billing period has started. Refunds are not issued due to medication side effects, intolerance, or lack of desired results. Individual responses to treatment vary, and results cannot be guaranteed. If you would like to explore alternative treatment options, our Care Team can help you review available medications and programs, with guidance and approval from your licensed provider, when clinically appropriate.

Question 26

What is the return policy?

Accepted Answer

Prescription medications cannot be returned once dispensed. If your shipment is damaged or lost, contact your care team within 48 hours directly in your portal and we'll coordinate a replacement.

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